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KNOWiNK Responds to Primary Election Day Malfunction in El Paso County

KVIA•Tuesday, March 24, 2026 at 6:29 PM•Paul Schulz

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AI Summary

El Paso County commissioners held a meeting with KNOWiNK representatives following a malfunction of electronic poll pads during the March 3 primary election that delayed voter check-in for approximately three and a half hours. The issue, which stemmed from a missing prompt on the devices, did not affect the actual voting process or ballot counting. KNOWiNK's Chief Strategy Officer acknowledged the company's responsibility and outlined measures to prevent future occurrences, including providing additional technical support for upcoming elections at no extra cost. Concerns were raised about the impact on voters, with reports of long lines and some individuals being turned away. The county is also considering contingency plans and backup systems for future elections.

Key Details: • Malfunction reported on March 3, with issues lasting from 7:11 a.m. to 10:35 a.m. • Over 200 out of 320 electronic poll pads were affected. • KNOWiNK will provide free onsite support for the next two election cycles starting May 2. • El Paso County elections office will include paper backup forms in polling kits moving forward.

el-paso election voting polling knowink

People & Organizations

El Paso CountySergio CoronadoJackie ButlerIliana HolguinLisa WiseSteele ShippyKNOWiNKEl Paso County Elections Office

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