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Verizon Service Disruption Impacts Thousands of Customers in El Paso

KVIA••ABC News
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On January 14, 2026, a significant service outage affected Verizon customers across the country, including many in El Paso. At its peak, approximately 175,000 users reported issues with voice and data services, with many devices displaying 'SOS' instead of network connectivity. Verizon acknowledged the problem and is actively working to resolve it, although the duration of the outage remains unclear. Notably, the New York Emergency Management officials warned that the outage has impacted some users' ability to call 911, advising those in emergencies to use alternative means of communication. This situation highlights the critical importance of reliable connectivity for emergency services.

Key Details: • Service outage began around noon Eastern Time on January 14, 2026. • Customers reported issues with both voice and data services. • If unable to reach 911, use another carrier, a landline, or visit a police station.

emergency verizon telecommunications connectivity outage

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El PasoVerizonNew YorkNew York Emergency Management

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